phkay ("phkay," "we," "us," or "our") is committed to protecting the privacy and personal data of every player who uses the phkay Platform at phkay.net. This Privacy Policy ("Policy") describes how phkay collects, processes, stores, and discloses personal information in connection with your use of our website, games, and related services (collectively, the "Platform").
This Policy is issued in compliance with the Republic Act No. 10173, also known as the Data Privacy Act of 2012 (DPA) of the Philippines, and its Implementing Rules and Regulations, as enforced by the National Privacy Commission (NPC). By registering a phkay account or continuing to use the Platform, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein.
Note: This Policy should be read together with phkay's Terms & Conditions. Defined terms used but not defined in this Policy have the meanings given to them in the Terms & Conditions.
phkay collects personal data in the following categories:
When you create a phkay account, we collect your full legal name, date of birth, email address, Philippine mobile number, and a username and password of your choosing. This information is required to establish and maintain your account.
To comply with anti-money laundering (AML) regulations and PAGCOR requirements, phkay may request government-issued identification documents (such as a Philippine passport, SSS ID, PhilSys National ID, or driver's licence), proof of address, and proof of payment method ownership. KYC documents are processed securely and retained only for as long as required by law.
phkay collects transaction records including deposit amounts, withdrawal requests, payment method details (e.g., GCash account reference, BPI or BDO account name), and betting history. We do not store full bank account numbers or card numbers on our servers.
When you access the phkay Platform, we automatically collect technical data including your IP address, device type, operating system, browser type and version, session duration, pages visited, game activity logs, and referring URLs. This data is collected via cookies and similar tracking technologies.
If you contact phkay's customer support team via live chat or email, we retain records of those communications, including the content of messages and any attachments, for quality assurance and dispute resolution purposes.
Where you voluntarily use phkay's responsible gaming tools — such as setting deposit limits, requesting a cooling-off period, or applying for self-exclusion — we record and process that information to give effect to your request and to fulfil our duty of care obligations.
phkay uses the personal data we collect for the following purposes:
phkay processes your personal data on the following legal bases under the Data Privacy Act of 2012:
phkay does not sell your personal data to third parties. We may share your data only in the following circumstances:
phkay engages trusted third-party service providers to assist in operating the Platform, including payment processors (GCash, PayMaya, BPI, BDO, Metrobank), identity verification providers, game software suppliers, cloud hosting providers, and customer support platforms. These providers are contractually bound to process your data only on phkay's instructions and in accordance with applicable data protection laws.
phkay may disclose your personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission, law enforcement agencies, or courts where required by Philippine law or a valid legal order. phkay will notify you of such disclosures where legally permitted to do so.
In the event of a merger, acquisition, or sale of all or substantially all of phkay's assets, your personal data may be transferred to the acquiring entity. You will be notified of any such transfer and the privacy practices of the successor entity prior to the transfer taking effect.
Your data stays in the Philippines: phkay stores and processes your personal data primarily within the Philippines. Where data is transferred outside the Philippines, phkay ensures appropriate safeguards are in place in accordance with the Data Privacy Act of 2012.
phkay uses cookies and similar tracking technologies (such as web beacons and local storage) to operate and improve the Platform. Cookies are small text files stored on your device when you visit phkay.net.
phkay uses the following categories of cookies:
You may manage your cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the phkay Platform.
phkay retains your personal data for as long as your account remains active and for a period thereafter as required by applicable law. Specifically:
Upon expiry of the applicable retention period, phkay will securely delete or anonymise your personal data in accordance with its data disposal procedures.
phkay implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:
While phkay takes all reasonable steps to protect your data, no online platform can guarantee absolute security. In the event of a personal data breach that poses a risk to your rights and freedoms, phkay will notify the National Privacy Commission and affected players in accordance with the Data Privacy Act of 2012 and NPC Circular 16-03.
Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by phkay:
To exercise any of these rights, please contact phkay's Data Protection Officer at [email protected]. phkay will respond to verified requests within 15 business days.
NPC Contact: The National Privacy Commission of the Philippines can be reached at its official website. phkay encourages players to first raise concerns directly with us before escalating to the NPC.
The phkay Platform is strictly intended for individuals who are 21 years of age or older, in accordance with Philippine gambling regulations. phkay does not knowingly collect personal data from individuals under the age of 21. If phkay becomes aware that personal data has been collected from a minor, that account will be immediately suspended and the data deleted.
If you are a parent or guardian and believe your child has registered on the phkay Platform, please contact our support team immediately at [email protected].
The phkay Platform may contain references to third-party payment providers and game software suppliers. phkay is not responsible for the privacy practices of third-party entities. We encourage you to review the privacy policies of any third-party services you interact with in connection with your use of phkay.
phkay reserves the right to update or amend this Privacy Policy at any time. Where changes are material, phkay will notify registered players via email or a prominent notice on the Platform prior to the changes taking effect. The date of the most recent revision is displayed at the top of this page.
Your continued use of the phkay Platform following the effective date of any amendment constitutes your acceptance of the revised Policy. If you do not agree to the amended Policy, you must cease using the Platform and may request account closure in accordance with the Terms & Conditions.
If you have any questions, concerns, or requests regarding this Privacy Policy or phkay's data processing practices, please contact our Data Protection Officer:
Email: [email protected]
Website: phkay.net
Response Time: Within 15 business days of a verified request
For complaints that remain unresolved after contacting phkay, you may escalate your concern to the National Privacy Commission of the Philippines.
Privacy at phkay isn't just a legal requirement — it's a commitment to every Filipino player on our platform.
All data transmitted between your device and phkay is protected by SSL/TLS encryption, keeping your personal and financial information secure at all times.
phkay processes all player data in full compliance with the Philippine Data Privacy Act of 2012 and the regulations of the National Privacy Commission.
phkay never sells your personal data to third parties. Your information is used solely to operate your account and improve your experience on the Platform.
Access, correct, or request deletion of your data at any time. phkay's Data Protection Officer responds to all verified privacy requests within 15 business days.
Deposits and withdrawals via GCash, PayMaya, BPI, BDO, and Metrobank are processed through encrypted, verified channels. phkay never stores full account numbers.
Promotional emails and notifications are sent only with your consent. You can withdraw marketing consent at any time through your account settings or by contacting support.
phkay is committed to responsible gaming. You must be 21 years or older to register and play. If gaming is negatively affecting your life or finances, visit our Responsible Gaming page for self-exclusion tools and support resources.